Writing
Read essays spanning my interests, from professional insights to personal blog posts.
Peruse my personal blog Mermaidchronicles.com
Five ways to channel customer frustration into adoration using social media
First understand this: customers complain about your brand because they want to love it…
Advice I shouldn’t give: Unplug. Right now.
When everyone at the business luncheon started crying, I was trying to log in to Twitter…
The gorgeous potholes of our lives
Merman and I went camping on a small spit of moonscape beach nestled between a lazy bay and the open mouth of the Gulf of Mexico…
Three new ways to think about online influencers
Prior to the advent of the Internet, the only way to access consumers was to fill their physical world. Things have changed…